Terms & Conditions

1. Detailed description of goods and/or services
The Baby Diary Co is a business in the baby goods industry that sells baby items and accessories.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 business days and delivery confirmed by way of emailing a tracking number. Made to order items take up to 4 weeks to manufacture. Please confirm stock for urgent orders before ordering. We make use of The Courier Guy, Aramex, FastWay and Paxi to courier your parcels to you. If you prefer to make use of Paxi please send us a message via email or messenger to make such arrangements. 

3. Export restriction 
The offering on this website is available to South African clients only. To discuss the possibility of ordering to another country please email orders@babydiary.co

4. Return and Refunds policy
The provision of goods and services by The Baby Diary Co is subject to availability. In cases of unavailability, The Baby Diary Co will refund the client in full within 30 days. Cancellation of orders by the client will attract a  50% administration fee. Once custom orders or orders with names on have been confirmed on whatsapp no refunds are possible. 

5. Customer Privacy policy
The Baby Diary Co shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa and MasterCard or EFT

7. Card acquiring and security
Card transactions will be acquired for The Baby Diary Co via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by The Baby Diary Co separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
The Baby Diary Co takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and The Baby Diary Co chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Central Park. Diepkloof Street, Honeydew Ridge, 2071.

12. Variation
The Baby Diary Co may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by The Baby Diary Co based in South Africa trading as
The Baby Diary Co.

14. The Baby Diary Co contact details
Company Physical Address: Central Park, Diepkloof Street, Honeydew Ridge, 2071.
Email: hello@babydiary.co, Telephone: 063-879-2213. 

15. Product Use

All products are to be used under strict adult supervision only, Babies should never be left unattended using our products. Use of our products is at your own risk.